Frequently Asked Questions (FAQ)
Welcome to Steadfast Clothing. We are dedicated to providing you with high-quality apparel and an excellent shopping experience. Below you’ll find answers to some of the most common questions we receive. If you need further assistance, please don’t hesitate to reach out through our contact page.
1. What is Steadfast Clothing, and what do you sell?
Steadfast Clothing is a curated online destination offering a select range of contemporary apparel and accessories. We focus on delivering timeless style, quality craftsmanship, and enduring pieces that form the foundation of a reliable wardrobe. Our collection emphasizes essential styles, premium materials, and versatile designs suitable for various occasions.
2. How do I place an order?
Shopping with us is straightforward:
- Browse our collections and select your desired items.
- Choose your size and color, then click “Add to Bag.”
- Review your bag and proceed to our secure checkout.
- Enter your shipping details and select a payment method.
- Confirm your order. You will receive an order confirmation email once your purchase is complete.
3. What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express) as well as secure payment through PayPal. All transactions are processed through encrypted, secure gateways to ensure your financial information is protected. We do not store your full payment details on our servers.
4. How can I check my order status?
Once your order has been processed and shipped, you will receive a shipping confirmation email containing your tracking number and a link to monitor your package’s journey. You can also log into your account on steadfastclothes.com to view the current status of all your orders.
5. What is your return and exchange policy?
We want you to be completely satisfied with your purchase. Most full-price items in new, unworn condition with original tags attached can be returned within 30 days of delivery for a refund to your original payment method. Please initiate all returns through our online Returns Portal for proper authorization. For detailed instructions and policy specifics, including information on final sale items, please visit our full Returns & Exchanges policy page.
6. What should I do if I receive a damaged or incorrect item?
We sincerely apologize for any inconvenience. If you receive a damaged, defective, or incorrect item, please contact our customer care team immediately through the website. We will arrange a prepaid return label for the item and expedite a replacement or refund as soon as we receive the returned product.
7. Do you ship internationally?
Currently, we only ship orders to addresses within the United States. This includes deliveries to PO Boxes and APO/FPO addresses. We are evaluating options to serve our international customers in the future.
8. How are your products packaged and shipped?
We take great care in packaging your order to ensure it arrives in perfect condition. Your items are carefully inspected, folded, and placed in protective packaging. We partner with reliable courier services to ensure safe and efficient delivery. Shipping costs are calculated at checkout based on your location and selected service.
9. How do I care for my Steadfast Clothing items?
To ensure the longevity of your garments, please refer to the care label inside each item. We recommend following the provided instructions for washing, drying, and ironing. As a general rule, washing similar colors together in cold water and air-drying when possible helps maintain the fabric’s quality and color.
10. Do you offer gift cards?
Yes, we offer digital gift cards that are perfect for any occasion. They can be purchased in any denomination and delivered via email to your chosen recipient. Gift cards are valid for three years from the date of purchase and can be used for any merchandise on steadfastclothes.com. For full terms and conditions, please see our Gift Card policy.
11. How can I stay updated on new arrivals and promotions?
The best way to stay informed is by subscribing to our newsletter. You’ll receive updates on new collections, exclusive offers, and style inspiration directly in your inbox. You can subscribe by entering your email address at the bottom of our website. You can also follow us on our social media channels for the latest news and community updates.
12. How do I update my account information or reset my password?
You can manage your account details, including your password, shipping addresses, and newsletter preferences, by logging into “My Account” on our website. If you’ve forgotten your password, click the “Forgot Password” link on the login page, and we will email you instructions to reset it.
13. What is your policy on sustainability and ethical practices?
At Steadfast Clothing, we are committed to responsible practices. We carefully select partners and brands that align with our values regarding ethical manufacturing and environmental consideration. We are continuously working to improve our sustainability efforts across our operations and product sourcing.
14. Are my personal details secure on your website?
Absolutely. We prioritize the security and privacy of your personal information. Our website uses SSL (Secure Sockets Layer) encryption to protect your data during transmission. We adhere to strict data protection protocols and never share your personal information with third parties for marketing purposes. For more details, please review our comprehensive Privacy Policy.
We hope this FAQ has been helpful. Your satisfaction is our priority, and we are here to assist you with any other questions you may have. Thank you for choosing Steadfast Clothing.